Store Policy
Because We Care
At Eyevy, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Shipping and Delivery
What You Need to Know
We promise to deliver our customers the fastest delivery service possible. Though the delivery time can vary from place to place, along with that we take around 2 days more for prescription galsses. But to give you a rough idea, it can take
Non-prescription glasses: 2 - 8 days in shipping,
Frames + Prescription: 4 - 10 days in shipping
Warranty Policy
About Our Policy
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us. Our customers are entitled for a replacement for such products within 1 year of purchase from purchase. Please reach us put at Whatsapp for initiating your request. For complete policies please click here
Returns and Refunds
How It Works
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following:
(i) Products can be returned only in the country in which they were originally purchased; and
(ii) Products with prescription glasses can not be returned.
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For any kind of return requests reach us out at Whatsapp or fill out our contact form and we will get back to you ASAP!